Terms and Conditions
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Welcome to Athena Medical Care (AMC).
You must accept these terms and conditions each time you proceed with any AMC services.
Any reference in these terms of use to “AMC,” “us,” “we,” or “our” means Athena Medical Care.
These terms and conditions are governed by the laws of New Zealand.
The services provided through AMC are not intended for emergency situations. If you require urgent assistance or have a medical emergency, please contact 111 or visit your local hospital emergency department immediately.
1. Eligibility
AMC services are accessible for individuals aged 16 years and over located in New Zealand. Additional costs for prescriptions and laboratory tests may apply for those ineligible for New Zealand government-funded public health services.
2. Privacy and Security
We prioritize the confidentiality and security of your information, adhering to New Zealand law and regulations regarding privacy and data protection. Your personal information will be handled in accordance with our Privacy Policy. Consultation notes may be shared with your regular general practitioner if consented.
AMC endeavors to utilize approved, secure digital services, connections, and a video conferencing provider with end-to-end encryption. However, you acknowledge the minimal risk of potential compromise, which could result in the exposure of your personal and health information.
3. Technical Support
While we strive for seamless service, technical issues may arise. In such cases, consultations may be completed over the telephone, with the full telehealth consultation fee still applicable.
4. Telehealth and Limitations
AMC telehealth services may be conducted online, by phone, or by video. Telehealth consultations can only legally occur for people physically located inside New Zealand at the time of the consultation.
Due to the nature of telehealth appointments, complete physical examinations are not possible. Dr. Athena Drummond may recommend an in-person assessment if necessary, at your own cost.
You agree not to record any consultation unless you obtain explicit written consent from Dr. Athena Drummond before initiating any such recording. Dr. Athena Drummond may use Heidi software to transcribe consultations.
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5. Accuracy and Prompt Medical Assistance
You declare that the information provided is true and accurate. You agree to follow the advice and instructions provided by Dr. Athena Drummond closely, including the use of prescribed medications or healthcare products, reporting any adverse effects, and securely storing prescribed medicines to prevent unauthorized use. Additionally, you agree to seek prompt medical assistance if any concerns arise.
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6. Appointment Management
You will receive email and text notifications of your appointment. You can reschedule your appointment anytime prior to your booked appointment without additional charges.
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7. Prescription and Medication Usage
AMC is not a pharmacy and does not dispense any medication. Prescriptions are issued based on clinical judgment. Medications are for personal use only, and adherence to instructions is essential. You require to have a face-2-face consultation in the 6 months prior to any prescription request. Please advise Dr. Athena Drummond of any medication changes.
8. Discontinuation of Services
Dr. Athena Drummond reserves the right to discontinue services or medication provision without prior notice at any time. You may terminate consultations at any time. In the event of discontinuation during a consultation, the full consultation fee will still apply, except in cases of emergency.
9. Refund Eligibility
If Dr. Athena Drummond recommends an in-person visit as part of your assessment, the full virtual consultation fee will still apply. The subsequent in-person consultation will be at your own cost. Non-attendance may incur a penalty.
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I you believe you are entitled to a refund, please contact us at athenamedicalcare@gmail.com.
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10. Future Communication
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Unless you ask us not to, we may contact you via email in the future to inform you about developments in our service, specials, or changes to these terms and conditions.
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11. Indemnification and Liability
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Access to and use of AMC’s services is at your own risk. Except as expressly provided in these terms and conditions, we exclude all representations, conditions, and warranties, whether express or implied (by statute or otherwise), to the fullest extent permitted by law.
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Subject to the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, but otherwise to the maximum extent permitted by law, we are not liable to you for any loss or damage, whether direct, indirect, consequential, or otherwise, arising out of or in connection with the use of AMC’s services.
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12. Changes
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These terms and conditions may be amended from time to time in order to maintain compliance with law and reflect changes to our processes. We will announce any revisions on the website.
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Contact Us
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For inquiries or concerns, please contact us at athenamedicalcare@gmail.com.
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